Job Description

Join Our Team as a Tech Support Assistant and earn a $25 Client Selection Spiff, plus up to a $150 Sign-On Bonus in your first year!

Are you an exceptional Administrative Assistant looking for a new opportunity? We’re hiring immediately, and we want YOU to join our growing team!

Disclaimer: This is a general overview of the position. Specific tasks and tools will be discussed in detail during the final interview.

What You’ll Do:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to email, ticket, or phone queries and log all help desk interactions.
• Ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

What We’re Looking For:

• Experience: At least 1 year as a Virtual Assistant or in a similar role
• Communication Skills: Excellent English communication skills, both written and verbal
• Organization: Solid organizational skills and excellent time management
• Availability: Able to work on a US time zone shift
• Tech Skills: Proficiency with word-processing software and spreadsheets (e.g., MS Office), online calendars, and scheduling (e.g., Google Calendar)
• Communication: Excellent phone, email, and instant messaging communication skills
• Attitude: Tech-savvy with a proactive mindset

Technical Requirements:

• Headset: USB headset with noise cancellation
• Webcam: Working webcam
• Computers: The primary computer has to be a Desktop with dual screen and backup computer with at least i5 to i7 processor and 8GB RAM
• Internet: Main internet service speed of at least 25 Mbps wired connection; backup internet speed of at least 10 Mbps

Perks and Benefits:

• Job security and stability
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment

Schedule:

• Full-Time and/or Part-Time (PST, MST, EST, or CST)

Location:

• This is a remote position

Apply now and take the first step towards a rewarding career! Only qualified candidates will be processed and invited to take the assessment and schedule initial and final interviews.

Please make sure you apply for the right job based on your experience. We prioritize applicants who successfully follow this instruction!

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Eligibility Requirement: Non-U.S. Based Applicants Only

Please note that the majority of our job positions are reserved for individuals living outside the United States. Applicants must reside outside of the United States and should not hold U.S. residency or citizenship unless specified otherwise by the role needed.

We kindly ask that U.S. residents or citizens refrain from applying, as these opportunities are designed to support our international workforce.