Serve as the primary admin and moderator for our digital community platform, ensuring the Community experience is engaging and valuable for members.
Develop and execute comprehensive engagement and nurturing strategies that align with company objectives. You’ll set clear performance goals, create reporting dashboards, and communicate and present on Community performance.
Generate and manage the creation of high-quality, on-brand content – including best practices, social content, and campaigns — and in-person and virtual events to drive user engagement and share knowledge.
Deeply understand our ideal customer profiles and tailor your Community strategies to effectively reach and engage our audiences.
Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them.
What we are asking you to bring!
Strong customer orientation and 5+ years’ experience executing integrated B2B marketing campaigns in an enterprise software/SaaS business.
Expertise in managing community platforms, creating engaging content, and running successful marketing campaigns.
Excellent written and verbal communication skills. Ability to create compelling, on-brand content and effectively engage diverse audiences.
Experience with data analysis and reporting tools. Strong ability to interpret and communicate data and metrics, and leverage findings to drive strategic initiatives.
Exceptional organizational and project management skills. Ability to action multiple projects and priorities with a high level of attention to detail.
Bias for action and curiosity, testing new approaches to find the most effective strategies to reach and activate our customers.
Ability to work cross-functionally, build relationships, and influence stakeholders to drive Community success.
